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    The Sharjah Public Works Department is committed to operating, maintaining, and developing government buildings in accordance with the highest standards of quality, efficiency, and sustainability through an integrated Facilities Management System based on ISO 41001:2018 and supported by a smart maintenance digital platform. This system is designed to meet the needs of beneficiary entities and support the strategic objectives of the Government of Sharjah. This policy forms the framework from which the objectives of the Facilities Management System are derived and achieved.

    Within the scope of this policy, the Department is committed to:

  • Responding promptly to reactive breakdowns and ensuring the continuous operation of electromechanical systems in all government buildings within the timeframes specified in Service Level Agreements (SLAs).
  • Implementing planned preventive maintenance programs and adopting predictive maintenance practices to preserve asset life, anticipate failures before they occur, and apply asset upgrade, renewal, and replacement programs throughout the asset lifecycle.
  • Utilizing the smart maintenance digital platform to automate processes, improve response efficiency and data quality, and continuously enhance the customer experience.
  • Identifying, assessing, and mitigating operational risks while ensuring emergency preparedness and business continuity for critical assets and services.
  • Considering environmental requirements, improving energy and water efficiency, ensuring the health and safety of building users and workers, and minimizing waste.
  • Building and developing facilities management workforce competencies through continuous training and keeping pace with technical and professional developments.
  • Complying with local legal and regulatory requirements, as well as the requirements of beneficiary government entities, and communicating this policy to employees and relevant interested parties.
  • Continually improving the effectiveness of the Facilities Management System through periodic reviews, internal audits, and the implementation of lessons learned.

Publish Date: 11/06/2026

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