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Check Transaction Status
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FAQ
Service Description
This service allows customers to submit their complaints regarding the DPW or their suggestions for development.
Categories of Customers
Individuals
Institutions
Companies
Structure and Type of Service
Service Category: Complementary
Service Type: Information Service
Procedures and Steps of Obtaining the Service
Contact DPW through one of the service delivery channels.
Entering the required data
Service Fees
Free
Expected Lead Time of Service Completion
5 Working day
Service Delivery requirements
Providing the following data: - Customer Name - E-mail: - Mobile No. - Details of the Complaint or Suggestion
Service Delivery Channels
Customer Happiness Center
Website
Smart App
DPW Social media
Email
WhatsApp (06-5165555)
Service Availability Times
Service is available 24/7 via the smartphone application and the Directorate's website
Service is available through Customer Happiness Centers of the Directorate during official working hours. (Monday - Thursday, 7:30 - 3:30)
Expected Time of Service Delivery
1 minute
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