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  • “Sharjah Public Works Department understands and recognises the importance of information to its business operations & customers and therefore is committed is to provide & maintain the highest level of Information Security by protecting information and related assets from all threats, whether internal or external, deliberate or accidental and to use all reasonably practical measures to ensure the confidentiality, integrity and availability of information and to ensure business continuity, minimise business risk, and maximise business opportunities.” And The Information Security Policies is based on the information security principles:
  • Confidentiality: protecting sensitive information, including intellectual copyright, from unauthorized disclosure or intelligible interception;
  • Integrity: safeguarding the accuracy and completeness of information and computer software;
  • Availability: ensuring that information and vital services are available to users when required.
  • Implementing and maintaining an effective Information Security Management System (ISMS) objective based on ISO 27001:2013 standard across the organization.
  • Providing strict security controls over the main critical systems including customer database
  • Providing the opportunities for customer to utilise DPW electronic and smart services in secured manner with confidence
  • Providing controlling process over the DPW employees activities with regard to the customers confidential information. This will ensure protection of the customer's rights through creation of an atmosphere of confidence, security and stability
  • Ensuring regulatory and legislative requirements will be met by complying with appropriate local laws.
  • Ensuring that Risk Assessment is conducted, and Risk Treatment Plan (RTP) are controlled and maintained
  • Business Continuity Plans are produced, maintained and tested as far as practicable
  • Information security awareness is maintained.
  • All security breaches and suspected weaknesses are reported and investigated.
  • Management commitment is established and maintained to support the overall ISMS implementation
  • The Information Security Policies applies to all users, and suppliers that have access to our information and associated information processing systems, and applies equally to management, permanent and temporary staff, contractors, partners, & service providers.
  • This policy has been reviewed and approved by Management of DPW. It is reviewed for its continuing suitability, adequacy, and effectiveness during management reviews and on as needed basis.
Publish Date: 03/09/2025

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